The problem
Delayed orders can remain unnoticed across the storefront and support queue. Operations needs a traceable task before it can act.
Workflow
Before automation
Operators compare orders and shipping updates manually and can miss an exception between reviews.
Proposed design
Read-only events are grouped by order identity and checked against a narrow delay rule before creating a task.
Example sequenceReady
- Read order eventQueued
- Match shipmentQueued
- Evaluate exceptionQueued
- Assign a taskQueued
Implementation conditions
- Agree the exception definition
- Verify late and duplicate events
- Review alert load with fulfillment
Possible outcome
An owner can investigate a specific order and trace the task to the source event.
Limitations
Event freshness and stable order IDs determine the quality of routing. Customer messages remain a separate scope.